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Hardware Errors, Support, Troubleshooting?

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The Question is:

I am trying to replace a failed disk drive on a VAX 4000-60.  The first drive I
 tried was the same part number as the failed drive (ST34573N (Seagate)) with
 all of the jumpers installed the same as the original drive.  I get a fatal
 drive error when I try
 to initialize the disk.  The disk is recognized and show up as being online.
 I have also tried RZ29L drives with the same problem.  My system is able to
 boot from, read and write to another disk so I don't suspect a controller
 problem.  I have tried 7 d
ifferent disks now all with the same problem and have also tried two different
 VAX4000 systems running the same operating system, VMS 5.5-2.  When I try to
 do a standalone backup I get a file structure allocation error.  Any ideas on
 what I can do to get
a disk working or suggestions for a particular disk that will work?

The Answer is :

  The OpenVMS Wizard is generally not in a position to provide hardware
  support, nor to answer hardware-troubleshooting questions.  (As was
  mentioned in the introduction, the OpenVMS Wizard is familiar with
  OpenVMS, but is generally not a StorageWorks, VAX, Alpha nor Itanium
  hardware wizard.)
  Please forward all questions that are centrally hardware questions or
  hardware support requests -- and any questions that involve diagnosing
  or resolving hardware problems -- directly to the HP hardware services
  organization, or please contact your locally-prefered hardware support
  organization for assistance.
  Seven disks reacting similarly would tend to imply that the problem
  lies somewhere other than with the disk(s), but that is obviously
  not a certainty.  Again, please contact your prefered hardware
  support vendor directly for assistance with this and other similar
  hardware maintenance matters.

answer written or last revised on ( 31-MAR-2004 )

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