The Question is:
We have three ALPHA systems(ES40) working in openvms cluster environment.We are
facing a peculiar problem in with two tape drives(TZ89) which are connected
through SCSI cards. Generally these drives are taking less than five minutes
to perform backup/retr
iving data. But after about a 30-45 days, the drives are taking abnormal time
to perform the activity. The problem is getting solved immediatly after a
openvms shutdown/startup. Thereafter the cycle repeats after 30-45 days.
Since the problem is getting solved immediatly after openvms shutdown/startup,
i would like know is there any openvms patch available in which this problem
is addressed. I searched the patch tree, i couldn't find any such rememdial
I shall be grateful, if some light is thrown on this. Awaiting your reply.
The Answer is :
Without specific knowledge of the cause of this error, the OpenVMS
Wizard cannot provide you with information on the availability of
an ECO for this problem -- if any.
Please apply the mandatory ECO kits for the OpenVMS release in
question and please consider upgrading to a supported OpenVMS
release. (To find the ECO kits, please see the pointers in
the OpenVMS Frequently Asked Questions (FAQ).)
Please force a system crash and thus cause OpenVMS to write a
system dump upon the next occurance of this problem and then
contact the support center directly.