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Troubleshooting Unspecified SMTP Errors?

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The Question is:

I recently setup the SMTP service for Mail. The Generic Server queue start and
 messages get processed then sit pending. The SMPT server queue will not start
 and gets an access violation error from the queue manager. Did I miss something?

The Answer is :

  Please contact the support center for assistance.  Expect to be asked
  details of the OpenVMS version, the IP configuration, the IP product
  and version, and details of the error.

answer written or last revised on ( 4-JAN-2003 )

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