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DECwindows (or system) hang?

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The Question is:

We have one Alphaserver4100 5/533 System with OVMS 7.2-1. DecWindow Console
 hangs after 2-3 days. After reboot it becomes OK.
Steps taken to resolve the problem:
a) Earlier System was OVMS 7.1-2, which later was upgraded to 7.2-1, still
 problem exists.
b) Replaced Elsa Gloria controller in place of S3 Trio Controller. Installed
 Patches for OVMS a) VMS721_UPDATE-V0300 b) VMS721_PCSI-V0100 c)
Again Console hanging problem is observed after 7 days.
Thanks and regards.
Vimal Upreti

The Answer is :

  There is insufficient information on the hang for a particular response.
  Without details of the hang, there can be no assurrance that this is
  OpenVMS, DECwindows, or other software.  This could also be a resource
  starvation or other system configuration problem (or resource leak in
  other privileged-mode code).  Without details, even system or controller
  hardware problems cannot be ruled out.
  Please contact the support center directly.  Expect to be asked for a
  copy of a forced crashdump when the hang occurs.  Also expect to be
  asked to install all mandatory ECO kits for OpenVMS V7.2-1 and for the
  version of DECwindows Motif that is in use here, and potentially to be
  asked to upgrade to an OpenVMS release with current support.  (Support
  for OpenVMS V7.2-1 has ended.)  Also expect to be asked for any relevent
  contents found in the DECwindows log files, and for details of the OpenVMS
  environment -- assuming that the OpenVMS system is still in operation
  when the display hangs.
  For the supported releases and support schedules and other information
  related to supported versions, please search for "PVS" in the FAQ.
  For a search engine that can return the list of mandatory ECO kits,
  please see the search engine referenced in the discussion of ECO
  (patch) kits in the FAQ.

answer written or last revised on ( 20-AUG-2002 )

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