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SCSI device errors? (FATALERR, TIMEOUT)

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The Question is:

May I know what is the meaning of the following error:
%DCL-I-ALLOC, _$1$MKA400: allocated
%MOUNT-I-MOUNTED, INGRES mounted on _$1$MKA400: (PPAS01)
13-JUL-2001 06:12:36 CPP: Starting checkpoint of location: ppasdb_location_2
                                to tape: path = '$1$mka400', file = 'c0732002.ck
%DCL-I-ALLOC, _$1$MKA400: allocated
%BACKUP-E-FATALERR, fatal error on $1$MKA400:[]C0732002.CKP;  - ctnl
-SYSTEM-F-TIMEOUT, device timeout - catridge extracted
%BACKUP-I-OPERASSIST, operator assistance has been requested

The Answer is :

  This appears to be a storage-related error from within a DCL script
  and/or an application image.
  You will want to evaluate your SCSI configuration for correctness.
  In particular, you will want to shorten the SCSI bus, ensure proper
  SCSI termination, verify correctly unique SCSI address settings for
  all SCSI peripherals and for all SCSI controllers, and you want to
  verify the correct operation of this particular (unspecified type of)
  tape device.  Further, you will want to check the error log for any
  relevent errors.  Additionally, you will want to use the cleaning
  cartridge, if one is available for this particular (unspecified type
  of) tape device, and you will want to attempt this operation with a
  new or a known-good tape cartridge.
  If no obvious triggers for this error become apparent after the
  above-mentioned research, you will want to contact your hardware
  support organization for assistance.
  You will want to upgrade to OpenVMS Alpha V7.1-2, V7.2-1, or later,
  and apply current (mandatory) ECO kits for OpenVMS.

answer written or last revised on ( 17-JUL-2001 )

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