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Help with StorageWorks Command Console?

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The Question is:

Using the StorageWorks C.C. ver 2.1 to monitor RA450's, we have found that when
 a tape drive (TZ87) is installed in the RA450, we always get a 'warning'
 condition for the systems status. The tape functions properly but does not
 show up in the 'device view
' of C.C. How can we correct this situation so the systems status only reports
 true problems. I'm not worried about seeing the tape drive image in the device
 view, but I do want to be able to scan for problems by looking at the C.C.
 devices tree (which al
l show 'warnings' now!). Please help!

The Answer is :

  Please contact the Compaq Customer Support Center, as details of
  the configuration and of the error will be required.  (And as the
  OpenVMS Wizard is not familiar with the StorageWorks software.)

answer written or last revised on ( 1-AUG-2000 )

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