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Distributed application performance? (FastTrack)

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The Question is:

I have recently installed Netscape Fasttrack webserver for Indian Railways
web site. We have a network of about 20 VAX nodes spread all over india in
five sites namely Delhi, Mumbai,Calcutta, Secunderabad and Chennai each
connected on 64 K Channel. The we
b site located has to fetch the online information regarding passenger
status and availbility in trains. We are also using RTR (Reliable
transaction router). Al the nodes are using VMS. Since there is a inherent
delay to fetch the online information and o
pening RTR channel using CGI. My page many times give the Error 500 with VMS
specific error code as 936 (process is suspended). This is usuallu happening
whereever the request takes some time. The other information which is being
displayed locally from We
b server does not much time and hence no error is ever displayed.
 This is completely online site, Please give back immediate solution since
We have already launched the site.
 Thank you.

The Answer is :

  It would appear the timers are too agressive, or your network or
  server infrastructure is insufficient, or that there is some other
  performance or system tuning problem lurking here.
  As you appear to require immediate assistance and as there will be
  need for rather more information on your current configuration and
  system and network environment, please contact the Compaq Customer
  Support Center directly.

answer written or last revised on ( 7-FEB-2000 )

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