HP OpenVMS Systems Documentation

Content starts here C.6 Troubleshooting InfoServer Boot Problems
HP OpenVMS Version 8.4 Upgrade and Installation Manual > Appendix C Setting Up and Performing Network Booting

C.6 Troubleshooting InfoServer Boot Problems

For problems using the OpenVMS Integrity servers InfoServer software for network booting, consider the following:

  1. When you attempt to boot over the network, check your console display for the following:

    • The IP address of the boot server that sends your EFI console the OpenVMS Integrity servers loader file (VMS_LOADER.EFI). If this IP address is not as expected, your client host might be in the database of the wrong boot server. Enter your client host IP address in the database of the correct boot server (see step 5 of Section C.4), and remove your client from the database of any other boot servers.

    • The version number of the IPB.EXE bootstrap file that is loaded (for this release, the version should be 8.4). If this version number is not the correct version of OpenVMS Integrity servers, a message indicates there is a mismatch. The boot server might be the source of the problem. Make sure that it is configured correctly. Make sure the client entry in the boot server’s database has been updated to point to the current version of the loader file (see step 3 and step 6 of Section C.4).

    • Evidence that DHCP is not responding. If you do not see a message indicating autonegotiation has been started, make sure the closest network device or switch is set for autonegotiation.

  2. If the network boot succeeds but your attempt to choose a service or to display services at the InfoServer menu fails, a device might be filtering the LASTport/Disk (LAD) protocol. This protocol does not provide routing functions and only works within a LAN. If filtering devices are used in an extended LAN, the devices must allow this protocol (protocol type is 80-41) to pass through unfiltered so that clients can access the InfoServer across the filtering device.

For LANCP and LANACP problems, see the HP OpenVMS System Manager's Manual, Volume 2: Tuning, Monitoring, and Complex Systems for more information.